- Delivery Support - Customer facing - Report on deliverables - Root cause analysis
Service Delivery / Operations Manager A worlds leading vendor is looking for a Service Delivery / Operations Manager to work on a 6 month extendable contract in Reading. You will be responsible to support the delivery of High Touch Technical Support program to major accounts, Ensures follow-up and closure of critical problems with large strategic customers, Uses standard tools to receive alerts and monitor status of new customer service requests (cases) pushing through to resolution, Regularly interacts with the end customer and internal teams in a coordinated fashion to ensure problem resolution, Report on standard deliverables as defined by customer contract, Co-ordinates root cause analysis upon customers request, you will need to becomes familiar with the Customers network history, lead regular discussions about ongoing support cases, and coordinates resources within the Customers organization to help ensure that all issues are handled in a timely manner. You will serve as the advocate within the customer for all issues and concerns related to Customers network operations. Please apply at email@example.com
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Penta Consulting is acting as an Employment Business in relation to this vacancy.